Privacy Policy

IDEZ, Inc. — Intelligent Designs

Effective Date: November 9, 2026
Last Updated: November 9, 2026

1. Introduction

IDEZ, Inc., doing business as Intelligent Designs (“IDEZ,” “we,” “us,” or “our”), is an information technology consulting, managed services, cybersecurity, and technology solutions provider based in Central New York.

We recognize the importance of protecting personal information, business information, and confidential customer data. As a technology services provider, information security and responsible data handling are fundamental to our business.

This Privacy Policy explains how we collect, use, protect, retain, and disclose information through our websites, communications, business relationships, and professional services.

IDEZ does not sell personal information or customer data. We do not use confidential customer information for advertising or unrelated commercial purposes.

2. Scope of This Policy

This policy applies to information handled in connection with:

Our corporate websites and online resources.
IT consulting, managed IT services, and technical support.
Cybersecurity, monitoring, and incident response services.
Cloud services, backup, hosting, and infrastructure management.
Website development, software development, and related services.
Customer communications, billing, and administrative activities.
Customer portals and online tools operated by IDEZ.

Certain services may be governed by additional agreements, including service contracts, confidentiality agreements, data processing agreements, or business associate agreements.

Where applicable, those agreements govern the handling of customer-controlled information within the services they cover.

3. Information We Collect

Depending on how individuals and organizations interact with IDEZ, we may collect or process the following categories of information.

Information Provided Directly

Names, business names, and job titles.
Email addresses, telephone numbers, and mailing addresses.
Business and billing information.
Support requests, service inquiries, and correspondence.
Information voluntarily submitted through website forms, email, telephone, or customer portals.

Technical and Website Information

When visitors access our websites or online services, our hosting infrastructure and security systems may collect technical information such as:

IP addresses.
Browser types and operating systems.
Device information.
Dates and times of access.
Requested pages and resources.
Referring websites.
Error reports and security-related activity.

This information may be used for website operation, troubleshooting, performance analysis, security monitoring, and abuse prevention.

Customer Systems and Service Information

In providing professional technology services, IDEZ may have authorized access to information associated with customer systems, including:

Device inventories and system configurations.
User account information and access permissions.
Network and security logs.
System performance and monitoring data.
Backup and recovery information.
Email and communication systems.
Files, databases, and business applications.
Other information necessary to deliver contracted services.

Access to customer systems and information is limited to legitimate business, technical, security, and contractual purposes.

IDEZ does not claim ownership of customer information accessed or processed while providing services.

4. How We Use Information

We use information for legitimate business and service-related purposes, including:

Responding to inquiries and providing customer support.
Delivering contracted technology and cybersecurity services.
Monitoring, maintaining, and troubleshooting customer systems.
Detecting, investigating, and responding to security threats.
Managing customer relationships and service agreements.
Processing invoices, payments, and business records.
Improving our websites, tools, services, and customer experience.
Meeting legal, regulatory, and contractual obligations.
Protecting our systems, customers, employees, and business operations.

We do not use confidential customer information to train public artificial intelligence models or for unrelated marketing purposes without appropriate authorization.

5. Cookies and Website Analytics

Our websites may use cookies and similar technologies to support website functionality, security, performance measurement, and visitor analytics.

Cookies are small data files that websites may store on a visitor’s device.

We may use the following categories of cookies:

Essential Cookies: Support basic website functionality, security, session management, and other necessary operations.

Analytics Cookies: Help us understand website traffic, visitor interactions, page performance, and opportunities for improvement.

Preference Cookies: Remember visitor settings or preferences where such functionality is offered.

Google Analytics

IDEZ may implement Google Analytics or comparable website analytics services to better understand how visitors interact with our websites.

When enabled, these services may collect information such as page views, approximate geographic location, device and browser characteristics, referral sources, and website interactions.

Google Analytics may use cookies or other identifiers to measure website activity. Information collected through Google Analytics may be processed by Google in accordance with its applicable privacy policies and service terms.

Additional information about Google’s handling of data is available at:

https://policies.google.com/privacy

https://policies.google.com/technologies/partner-sites

IDEZ does not intentionally submit names, email addresses, passwords, confidential customer information, or other directly identifying information to Google Analytics.

Visitors may control or restrict cookies through their browser settings. Where required by applicable law, IDEZ will provide appropriate cookie notices, consent mechanisms, or additional privacy controls.

Disabling cookies may affect certain website features.

6. Information Sharing and Third-Party Service Providers

IDEZ does not sell, rent, or trade personal information or customer data.

We may share limited information with trusted third-party providers when reasonably necessary to deliver services, operate our business, or meet legal obligations.

These providers may include:

Cloud hosting and infrastructure providers.
Software and technology vendors.
Security monitoring and threat protection providers.
Backup and disaster recovery providers.
Email and communication service providers.
Billing and payment processing services.
Website hosting and analytics providers.

Information shared with service providers is limited to what is reasonably necessary for the applicable purpose.

We expect service providers handling sensitive or confidential information to maintain appropriate safeguards and comply with applicable contractual and legal requirements.

We may also disclose information when legally required, to respond to lawful requests, or when reasonably necessary to protect the rights, property, systems, or safety of IDEZ, its customers, or others.

7. Customer Confidentiality and Managed Services

As a managed services provider, IDEZ recognizes that customer systems may contain confidential, proprietary, regulated, or otherwise sensitive information.

Our personnel may encounter such information while performing authorized maintenance, troubleshooting, security monitoring, backup, recovery, or other contracted services.

IDEZ’s practices are intended to ensure that:

Customer information is accessed only for authorized purposes.
Access is limited to personnel and service providers with a legitimate operational need.
Customer information is not disclosed to unrelated third parties without authorization or another lawful basis.
Appropriate technical and administrative safeguards are applied based on the nature of the information and services.
Customer information remains under the ownership or control of the applicable customer or other lawful owner.

Customers remain responsible for determining their own regulatory obligations, data classifications, retention requirements, and authorized uses of information, except where IDEZ has expressly assumed specific responsibilities by agreement or applicable law.

8. Information Security

IDEZ employs a risk-based approach to information security and maintains administrative, technical, and physical safeguards appropriate to the nature of its operations and the information it handles.

Depending on the applicable systems and services, safeguards may include:

Access controls and authentication requirements.
Multifactor authentication.
Endpoint and network security protections.
Security monitoring and logging.
System updates and vulnerability management.
Encryption and secure communication technologies.
Backup and disaster recovery measures.
Security awareness and operational procedures.
Incident detection, investigation, and response processes.

Our security practices are designed to reduce the risk of unauthorized access, disclosure, alteration, loss, or destruction of information.

However, no technology environment, network, or method of electronic transmission can be guaranteed to be completely secure.

9. Data Retention and Disposal

IDEZ retains information for as long as reasonably necessary to:

Provide contracted services.
Maintain business and financial records.
Meet legal and regulatory requirements.
Resolve disputes and enforce agreements.
Support legitimate security, operational, and audit needs.

Retention periods may vary depending on the type of information, service agreements, applicable regulations, and operational requirements.

When information is no longer required, IDEZ takes reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it, as appropriate.

Certain information may remain temporarily within backup systems or archived records until the applicable retention or backup lifecycle expires.

10. Security Incidents and Data Breaches

IDEZ maintains processes intended to identify, investigate, contain, and respond to suspected or confirmed security incidents.

When an incident involving personal or customer information occurs, IDEZ will evaluate the circumstances and provide notifications as required by applicable law and contractual obligations.

Where customer-controlled systems or information are involved, IDEZ will coordinate with the affected customer as appropriate to its role and responsibilities.

11. Privacy Rights and Requests

Individuals may contact IDEZ to request information about personal data we maintain, or to request correction or deletion of applicable information.

Requests will be reviewed and addressed in accordance with applicable laws, contractual obligations, and legitimate business requirements.

Certain information may need to be retained for legal, accounting, security, or contractual purposes.

For information controlled by an IDEZ customer, privacy requests may need to be directed to that customer. IDEZ will provide reasonable assistance as appropriate under its contractual obligations.

12. Third-Party Websites and Services

Our websites and communications may contain links to third-party websites, applications, or services.

IDEZ is not responsible for the privacy practices, security measures, or content of independently operated third-party websites.

Visitors are encouraged to review the applicable privacy policies of those services.

13. Children’s Privacy

Our websites and services are intended primarily for businesses and professional users and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through our public websites.

If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to address the situation in accordance with applicable law.

14. Regulatory and Contractual Considerations

IDEZ recognizes that customers may operate in industries subject to specific privacy, security, and data protection requirements.

Depending on the services provided and applicable agreements, these may include requirements associated with:

The New York SHIELD Act.
The Health Insurance Portability and Accountability Act (HIPAA).
Financial information protection requirements.
Other applicable federal and state privacy and cybersecurity laws.

Where IDEZ has specific responsibilities under applicable law or a written agreement, we will handle information in accordance with those obligations.

This policy does not independently establish that IDEZ or any customer is certified or compliant with a particular regulatory framework.

15. Changes to This Privacy Policy

IDEZ may update this Privacy Policy periodically to reflect changes in our services, technology, business operations, or applicable legal requirements.

Updates will be published on our website with a revised effective or last-updated date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes to information-handling practices.

16. Contact Information

Questions regarding this Privacy Policy, information security, or the handling of personal information may be directed to:

IDEZ, Inc. (Intelligent Designs)
3532 James St., Suite 106
Syracuse, New York 13206
Website: https://www.idez.com
Email: Legal+IDPP@idez.com

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.