SMS Terms and Conditions
IDEZ, Inc. — Intelligent Designs
Effective Date: November 9, 2026
1. SMS Messaging Program
IDEZ, Inc. (“IDEZ,” “we,” “us,” or “our”) provides SMS messaging services to communicate with customers, authorized contacts, and individuals who have consented to receive text messages.
Our messaging services may include:
- IT service ticket updates and support communications.
- Appointment scheduling and reminders.
- Technical support and troubleshooting.
- System maintenance and service notifications.
- Security alerts and operational updates.
- Responses to customer inquiries.
Promotional or marketing messages may be offered separately to individuals who have provided the required consent.
2. Consent to Receive Messages
By voluntarily opting in to an IDEZ SMS messaging program, you authorize IDEZ to send text messages to the mobile telephone number you provide, consistent with the type of communications for which you have consented.
Consent to receive optional SMS messages is not a condition of purchasing products or services.
Consent to receive service-related messages does not automatically constitute consent to receive promotional or marketing messages.
3. Message Frequency
Message frequency varies based on your service requests, support activity, appointments, and other authorized communications.
Messages may be recurring, particularly during active service requests or ongoing support activities.
4. Message and Data Rates
Message and data rates may apply according to your wireless carrier and service plan.
IDEZ does not charge a separate fee solely for receiving standard SMS communications, although applicable service charges under customer agreements may still apply.
5. Opt-Out Instructions
Reply STOP to an IDEZ SMS message to request cancellation of SMS communications.
You may receive a final confirmation message acknowledging your opt-out.
You may also request removal from SMS communications by contacting IDEZ directly.
6. Help and Support
Reply HELP to an IDEZ SMS message for assistance, where supported.
You may also contact us directly:
IDEZ, Inc.
3532 James St., Suite 106
Syracuse, NY 13206
Phone: 315-424-0707
Email: Support@idez.com
Website: https://idez.com
7. Privacy
IDEZ respects your privacy and protects messaging information in accordance with our Privacy Policy.
We do not sell or share SMS opt-in data, mobile telephone numbers, or messaging consent information with third parties or affiliates for marketing or promotional purposes.
For additional information, please review our
8. Message Delivery
SMS delivery depends on third-party telecommunications networks and service providers.
IDEZ cannot guarantee that every message will be delivered immediately or successfully.
Mobile carriers are not liable for delayed or undelivered messages.
SMS should not be relied upon as the sole method for reporting emergencies or time-sensitive security incidents.
9. Changes to These Terms
IDEZ may update these SMS Terms and Conditions to reflect changes in messaging services, applicable requirements, or business operations.
Updated terms will be posted on our website with a revised effective date.
Where required, IDEZ will obtain additional consent before introducing materially different messaging purposes.
10. Contact Information
Questions regarding SMS messaging, consent, or these Terms may be directed to:
IDEZ, Inc. — Intelligent Designs
3532 James St., Suite 106
Syracuse, NY 13206
Phone: 315-424-0707
Email: Legal+SMST@idez.com
Website: https://idez.com